We aim to deliver on time i.e. (Thursdays). Factors out of our control such as COVID-19 weather and traffic conditions occasionally prevent us from achieving this. We cannot accept liability for late delivery arising from conditions beyond our control.
If your delivery details change, you must update BBQ In A Box as soon as possible. Once delivered to the given delivery address, the full product responsibility is yours.
Once the parcel has been delivered to your address and/or if you are not in, left at your door, safe place location or neighbour we hold no responsibility for the safety of the parcel. Please note due to COVID-19 we are currently operating a contactless delivery service.
We will not be responsible for any product that is damaged or faulty through your failure to store correctly.
We are not responsible or liable for your parcel if you have entered an incorrect address when ordering.
No re-delivery attempts will be made due to health & hygiene reasons.
We require 5 working days to pause or cancel any orders.
Food Returns & Refunds
When you accept delivery if you find that any products are severely damaged or are in an unacceptable condition then you must inform us immediately and we shall inspect the product. We shall ask for photographic evidence and it to be returned to us for us to rectify.
At our discretion only if we find that the product delivered is not up to our usual standard, we will issue a new delivery.
Several types of goods are exempt from being returned unless requested by us. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. As our products fall under Perishable – returns are exempt.
All refunds will be processed within 5 working days. Card refunds may take up to 10 business days for your bank to complete.
We require 5 working days to change, pause or cancel any orders.
We are not required to refund orders, only at our discretion where we see fit. A 5% refund charge may apply in certain cases.